“Graham Blackley [from Alba Creative Learning Solutions] is one of those individuals from the moment he steps in the room the staff (Team) are in awe of what next he is going to say or present. I find Graham one of the easiest and most professional trainers that I have ever worked with and that nothing is too much trouble. Graham is a person who will address your needs and honestly advise what can and can’t be done. I would not hesitate to recommend Graham to any employer who is looking for that edge over other training companies.”
Steve Crawcour, Brimbank City Council
“Initially, we engaged Alba to deliver presentation skills training to our sales organisation and managers. Alba worked hard to enhance their understanding of our business challenges. Therefore, we were confident of excellent results when our relationship broadened to encompass the delivery of a Certificate III program in management and training modules related to graduate development. Throughout, we have found Alba to be very willing to accommodate our needs, do ‘whatever it takes’ to get the job done, and keep abreast of our ongoing requirements. We are very pleased with the partnering relationship we have mutually developed.”
Padam Chirmuley, Dun and Bradstreet
“We had spoken to a number of training professionals about our requirements for customer service training, however Graham Blackley [from Alba Creative Learning Solutions] took the time to really listen and understand our needs and then worked with us to develop and deliver a suitable program. Staff and supervisor feedback was extremely positive, both in relation to the program content and with Graham’s personal style of delivery. The program delivered by Alba Creative Learning Solutions brought about improvements in our interactions with customers and we have subsequently utilised Graham’s training development and delivery skills for other training projects in our organisation.”
Noel Dobson, City of Greater Dandenong
“Alba Creative Learning Solutions customer service training exceeded our expectations and helped our team to develop skills to assist in providing excellent customer service to our valued customers. We have tried other customer service training, none of which engaged our staff the way Alba Creative Learning Solutions did. Feedback provided by our staff included: ‘I loved every bit of it. . . . .I haven’t had so much fun training in my life’; ‘Graham Blackley was fantastic, knowledgeable, fun and created a great learning environment.’ Thanks for a great session and providing a positive learning environment.”
Allison Davis, The Warranty Group
“Thank you for an amazing course today. The information was relevant and very timely. I really enjoyed your interactive style and admire the way you delivered the course to all of the different levels of presenters in the room, from the new to the experienced.”
Bridgette Dunn, Swann Insurance
“Graham [from Alba Creative Learning Solutions] has conducted several training sessions for us… which have all been positively received by our staff. His motivation and enthusiasm for the topic certainly keeps all participants’ attention during the entire course. The material Graham uses in his sessions is always relevant and easy to follow with a variety of exercises/tasks for the group to participate in, encouraging all to be involved.”
Helen Button, CGU Insurance
“I was fortunate enough to have been able to participate in the Alba Creative Learning Solutions Course. I found not only was the course conducted… in a very effective, professional and humorous manner, but the contents [of] the course is of such great importance to our daily pressured life. I … congratulate you on your achievement in every feature of the course, but most importantly how you conducted and delivered the contents which was of high standard! I strongly believe that each and everyone would benefit greatly, be it professionally, mentally or emotionally, should they ever be fortunate enough to experience this course… I thank you once again and well done!!”
Mellie Selimi, Insurance industry
Alba Creative Learning Solutions 